Privacy Policy

1.About Sumay Infotech

Sumay Infotech is a technology and digital solutions company based in Ahmedabad, Gujarat, India. We provide services including Website Development, Mobile App Development, UI/UX Design, Custom Software Development, Generative AI Solutions, Digital Marketing, Search Engine Optimization (SEO), Performance Marketing, Social Media Marketing, Google Ads and Meta Ads, SaaS, ERP and CRM solutions, and API and cloud-based application development.

Our Website may allow visitors to contact us, request information, schedule consultations, submit project requirements, or otherwise communicate with our team.

2.Information We Collect

We may collect different types of information depending on how you interact with our Website and services.

3.How We Use Your Personal Information

We may use the information we collect for legitimate business purposes, including to:

• Respond to your enquiries and requests
• Provide information about our services
• Communicate with you about potential projects
• Schedule consultations or meetings
• Prepare proposals and quotations
• Provide requested services
• Improve our Website and services
• Understand how visitors use our Website
• Analyze Website performance
• Maintain Website security
• Detect and prevent fraud, abuse, or unauthorized activity
• Manage our business operations
• Send service-related communications
• Send marketing communications where permitted by law
• Measure and improve advertising and marketing campaigns
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our legal rights

We do not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4.Legal Basis for Processing Personal Information

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Our legitimate business interests
• Compliance with legal or regulatory obligations
• Protection of our rights, Website, users, or property
• Other lawful grounds available under applicable law

Where we rely on consent, you may withdraw your consent subject to applicable legal requirements and limitations.

5.How We Share Personal Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, provide services, maintain our Website, or fulfill the purposes described in this Privacy Policy.

6.Third-Party Services and Websites

Our Website may contain links, integrations, or references to third-party websites, platforms, applications, or services.

These third parties may have their own privacy policies and terms of use. We are not responsible for the privacy practices, security, content, or policies of third-party services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

7.Analytics and Website Performance

We may use analytics and similar technologies to understand Website traffic, visitor behavior, and Website performance. Analytics information may help us understand:

• Which pages visitors use
• How visitors navigate the Website
• Which content performs well
• Technical problems
• Traffic sources
• General audience trends
• Website performance

We may use third-party analytics providers where appropriate.

8.Advertising and Marketing

Where applicable, we may use digital advertising and marketing platforms to promote our services and measure campaign performance. These platforms may use cookies, pixels, tags, or similar technologies to collect information about interactions with our Website.

Depending on the platform and your settings, this may be used to:

• Measure advertising performance
• Understand campaign effectiveness
• Build advertising audiences
• Deliver relevant advertisements
• Improve marketing campaigns

You may be able to control certain advertising preferences through your browser, device settings, or the relevant third-party platform.

9.How We Protect Your Personal Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Depending on the nature of the information and our processing activities, security measures may include:

• Access controls
• Authentication mechanisms
• Secure communications
• System monitoring
• Security updates
• Data access restrictions
• Backup and recovery procedures
• Organizational security practices

However, no website, online service, database, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

10.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Responding to enquiries
• Maintaining business records
• Fulfilling contractual obligations
• Meeting legal and regulatory requirements
• Resolving disputes
• Preventing fraud or abuse
• Enforcing agreements

The exact retention period may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

11.Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Request a copy of certain personal information
• Lodge a complaint with a competent data protection authority, where applicable

These rights are subject to applicable laws and may not apply in every situation. To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

12.Updating or Correcting Your Personal Information

If you believe that the personal information we maintain about you is inaccurate or incomplete, you may contact us and request that it be corrected or updated.

We may ask you to provide sufficient information to verify your request before making changes to personal information.

13.Deleting Your Personal Information

Where permitted by applicable law, you may request that we delete personal information we hold about you. However, we may need to retain certain information where required or permitted by law, for example:

• Legal compliance
• Tax or accounting requirements
• Contractual obligations
• Fraud prevention
• Dispute resolution
• Establishing or defending legal claims
• Security purposes

When deletion is not possible, we may restrict or securely retain the information as required by applicable law.

14.Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

In some cases, withdrawing consent may prevent us from providing certain services or responding to certain requests.

15.Marketing Communications

If you provide your contact information, we may use it to communicate with you about our services, products, updates, offers, or other business-related information where permitted by law.

You may opt out of promotional communications at any time by:

• Following the unsubscribe instructions included in marketing emails; or
• Contacting us directly.

Even if you opt out of marketing communications, we may continue to send necessary service-related or transactional communications.

16.Children's Privacy

Our Website and services are not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. If we become aware that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to address the situation in accordance with applicable law.

17.International Data Transfers

Sumay Infotech is based in Ahmedabad, Gujarat, India, and may work with clients and service providers located in different countries.

Depending on the services and technologies we use, your information may be processed or stored in countries other than the country where you reside. Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled with suitable safeguards.

18.Data Breach and Security Incidents

Although we implement reasonable security measures, no electronic system is completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate the incident, mitigate potential harm, and provide notifications to affected individuals or authorities where legally required.

19.Third-Party Links

Our Website may contain links to third-party websites, social media platforms, tools, or services. Once you leave our Website, the third party's privacy policy and terms may apply. We encourage you to review the privacy practices of any external website you visit.

20.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in our data practices
• Changes in technology
• Changes in applicable laws
• Changes in regulatory requirements
• Other business or operational developments

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page. We encourage you to periodically review this page to stay informed about how we handle personal information.

21.Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, you can contact us.